Shipping, Cancellation & Return Policy
Rated Bougie takes pride in offering a quality product and are 100% sure you will be satisfied with your purchase. All of our hair and products go through a vigorous process to make sure our customers receive the best. We do not provided refunds for tangible goods purchased from ratedbougie.com, pre- order purchases or cash and carry. All sales are final.
Paypal preferred. 100% payment is due up front at the time of order. We accepted all major credit cards, paypal, cash and money orders (cash and money order only for in person orders). An invoice will be sent to your email address for cash and carry orders.
Rated Bougie will start to process an order within 1-2 days or less. We allow 1 hour to cancel an order for an exchange in item. There is $10 cancellation stock fee.
We will accept exchanges for items that are incorrectly sent at the fault of Rated Bougie Hair Company within 2 days of receipt. To be eligible for a exchange, a photo must be sent on the same day the item was received,your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please be advised all items are inspected and photographed before it's shipped.
To be eligible for exchange the item purchased must be in the same condition as received and receipt must be present with item. Our policy last 2 business days after item is received. After 2 business days has exceeded the item is no longer eligible for exchange.
Once your item is received and inspected you will receive confirmation that the item is approved for exchange or disapproved. If approved you exchange will be processed. If disapproved the item will be returned to you.
Unfortunately sale items cannot be exchanged!
Hours of Operation
Rated Bougie is available for text messages and emails during the hours of 10am-6pm M-Sat and direct phone calls 11am-6pm M-Sat. Please allow 24-48 hours for return messages. Phone: 757-504-0659 Email: firstname.lastname@example.org
Once order is placed please allow 1-3 business days to process and ship your order. Once order is ready to be shipped or available for cash and carry an email will be sent. If being shipped you will receive an email and tracking number. Orders are not processed on Saturday, Sunday and holidays!
Items are shipped between 1-3 business days which depends on processing times. Orders made Monday-Friday before 1pm and payment is made through PayPal secure processing will ship the same day.
Special Order hair and wigs ship within 7-10 business days.
Sezzle Buy Now, Pay Later process and ship within 3-4 business days.
Shipping For Exchange
To return your product for exchange for at fault items only contact Rated Bougie at email@example.com for approved reason for exchange before shipping. You will be provided with the shipping address.
You will be responsible for paying for your own shipping costs for returning your item for exchange. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item due to shipping being out of our control.